Custom Jigsaw Puzzle FAQSHow do I order a custom puzzle?Ordering a custom jigsaw puzzle is simple!
Who do i make my checks payable to?All checks are to be made payable to WetPaint. Checks should be mailed to 81 Waller Street, Wilkes Barre, PA 18702. Production of your order will not begin until your check has cleared and we have received artwork. How do you send a picture?After you register for account. you can send click the photo upload link on your account page, or 3 other times in the checkout process, it is also found on your order confirmation page. Just click the link, and in the comment box include your name, phone number, size, and any other comments you may have. What is the turn around time?If you select 7-10 business days production, production is typically 7-10 business days plus the shipping time. Shipping time is between 1-7 business days depending on your location. Production time starts when the order is complete. A complete order consists of: an order, the payment, and a photo that conforms to our guidelines on our Photo Tips page. If you need your item faster than this estimated time frame, or need it by a specific date, you must use our rush production option and a shipping method other than ground shipping. 7-10 business days are only a estimation of our average production times. At times, production volume may be high and they're may be delays in the production of your item(s). We are not responsible for delays to the production or your item(s) due to: mechanical failure, raw material shortage, or delays caused by shipping. We do not guarantee any production time unless the customer has purchased the rush production option. The ground shipping method is not a guaranteed shipping method offered by UPS. This means UPS may estimate shipping to take 2 days from NYC to Washington D.C. If it takes 2 weeks to get there, it is still considered a successful ground shipment. Next day air, 2 day, and 3 day select are the only domestic shipping options guaranteed by UPS. With this guarantee, only the shipping costs are refundable in the event of a delay, not the value of the time sensitive item. With this explained, please plan your order accordingly. What is a Rush do if i add it to my order?If you select Rush my Order production is 48 hours, Plus Shipping My puzzle looks a little blurry, what happened?As with all large format digital prints, cutouts should look good from 5 ft away. The closer you get, you may see a pixilated image, the actual dots that make up the image. Your cutout looks the same as your image, just BIGGER. We are not responsible for poor quality photos, or files. Some files cannot be blown up past a certain size, in this case you will be notified by us, and an alternate arrangement will be made. Color Proofs will not be sent unless requested by the customer. |